Security Deposit

1. What is the security deposit?

Some rental items require a refundable security deposit. It works like a balance on your account: you pay it once, it stays there while you have active rentals, and you get it back in full when your items are returned. It exists to make sure all items come back in good condition — it is never an extra fee.

Products that require a deposit are marked with a "Refundable deposit" tag on the product page. The deposit only applies to rentals — purchases never require one.

2. How much is it?

The deposit is not charged per item. Instead, we look at the combined deposit value of all items in your active rentals and apply a simple tier:

• Combined deposit value under — no deposit required.
• Combined deposit value up to — a deposit of .
• Combined deposit value above — a deposit of .

The deposit is capped at no matter how many items you rent. If you already have a deposit balance on your account from a previous order, it counts toward new orders — you don't pay again.

3. When do I pay it?

The deposit is due after your order is paid, and must be on your account at least 24 hours before your scheduled delivery. You can add it anytime from your order dashboard — we'll also remind you if it's still missing.

4. When is it refunded?

Your deposit becomes withdrawable as soon as all of the following are true:

• All your rental orders have been returned or cancelled.
• There are no unpaid charges on your account.
• There are no open damage cases.

Once that's the case, you can withdraw the full amount from your order dashboard — or simply leave it on your account so your next rental is ready to go without paying a deposit again. A receipt for your deposit balance can be downloaded from the dashboard at any time.