Setup Service — What's Included & Access Limits
Enjoy a stress-free delivery. We carry, assemble, and place your furniture exactly where you want it. Read our guidelines below to check if your space meets safety requirements.
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We do all the heavy lifting
Sit back while our professional crew transforms your empty room into a fully furnished home.
Room Delivery
We carry all items straight to your room of choice — even if it's up flights of stairs (limitations apply).
Expert Assembly
Our specialists fully build and secure every piece of furniture, ensuring perfect structural alignment.
Precise Placement
We position your items exactly where you direct us, making sure the setup matches your interior vision.
On-Site Package Clean-up
We ensure all large boxes and packing materials are organized and cleaned up on-site for a tidy environment.
Access limits
Where we can set up
To protect the safety of our drivers and avoid damaging your rented items or home architecture, please review our strict delivery parameters.
Max 2nd Floor (No Elevator)
If there is no elevator, we can carry heavy hardwood desks or modular sofas up to the 2nd floor maximum.
Minimum Stair Width: 95cm
Large items require wide corridors. Stairwells must have a clear path width of at least 95cm to guarantee safe passage.
Zero Obstacles Policy
Please clear low ceiling fixtures, fragile art, bikes, or general building storage from the stairs prior to our arrival.
Why we enforce these limits
Moving premium, heavy, and bulky furniture up tight or tall vertical shafts presents high risk. By keeping within these bounds, we prevent catastrophic drops, worker injuries, and costly cosmetic damages to your apartment's walls and stairwells.
- Insured Service
- 100%
- Clear Path Width
- 95cm
Can we access barrier‑free?
Use this guide to inspect your home entry before booking. Spiral, winding, or extremely constrained walkways will block heavy delivery items such as chairs and desks.
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Possible access
Wide, Straight Staircases
Straight stairways with a width of 95cm or more and high ceiling clearances allow comfortable structural navigation for our delivery personnel and items.
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Not possible
Narrow or Spiral Staircases
Spiral staircases or narrow turns restrict the pivot room required for solid oak bed frames, continuous solid wood desks, and oversized lounge chairs.
Our policy
If access isn't possible
Sometimes on-site parameters differ from expectations. If our delivery crew arrives and identifies that setup upstairs cannot be performed safely, we guarantee these transparent next steps:
01
Ground floor delivery
Your rented furniture pieces will be safely offloaded and delivered directly to the entrance foyer or ground floor apartment zone.
02
Setup fee fully refunded
Receive an immediate refund for the specialized setup service fee. The standard product rental remains active.
03
Order cancellation
If ground floor delivery does not work, you can request an order cancellation. Please note that logistics delivery and return fees are non-refundable.
Before
you book setup:
Avoid delivery-day surprises by reviewing this simple 3-step checklist.
Is your delivery floor 2nd or below? (If no lift is present)
Are your stairs at least 95cm wide with no tight spiral curves?
Is there clear access from the street entrance all the way to your setup room?
Frequently Asked Questions
Clear answers to common logistics and support questions about our setup offering.
Any space where our drivers cannot walk holding the item side-by-side. If corridors are less than 95cm wide, or if a staircase winds around a tight 180-degree pivot without landing clearance, it is too narrow.
Still Have Questions?
Our support team is here to check your stairway blueprint, elevator capacity, or discuss custom requirements. We respond instantly.