What's New

The Charges tab on an order now shows every invoice on it — not just what's coming up.

• Invoices you've already paid are listed with the same line-by-line breakdown as the upcoming one, so you can see exactly what each week or month was made up of.
• Anything still outstanding appears under Unpaid, and the next invoice under Upcoming.
• Each invoice is dated by the cycle it billed for, so a past charge says which period it covered.
• The figures come straight from the invoices themselves, so what you see here always matches what was actually charged to your card.
• Switching between weekly and monthly billing updates the tab straight away, so the upcoming amount and its date reflect the cycle you just chose.

Every product page now shows a live countdown to the daily order cutoff, so you know whether an order placed right now arrives tomorrow or the day after.

• Order before the cutoff (9 PM local time for most warehouses) and your items are delivered the next day.
• After the cutoff, the earliest delivery date moves to the day after tomorrow and the checkout calendar reflects that automatically.
• Return pickups are not affected: you can still book a pickup for tomorrow at any time.

"Problem with order" is no longer limited to orders you still have with you.

• The three-dot menu on an order in the "Returned" tab now offers "Problem with order".
• It opens the same page as it does for active orders, with "Refund Submission" as the option — you pick the paid invoice, the refund method, and tell us why.
• "Missing item or parts" and "Damage or defective item" are not offered on a returned order, since the items are already back with us.

Some of our partner merchants now take payment on their own Stripe account, in their own currency. When you rent from one of them, you pay them directly and see their prices in that currency, converted to whichever display currency you have selected.

• Checkout, renewals, invoices and refunds for those orders all happen in the merchant's currency; nothing changes for orders with other merchants.
• Your saved cards and credit balance are kept separately per merchant, so a credit from one merchant is spent with that merchant.
• Your existing orders are not affected and keep billing exactly as before.

Adding products to a swap or add request no longer sends you back to the homepage and through the shopping cart.

• "+ Add products" now opens a product picker for that order, with the same catalog, search and categories as adding products to an order.
• The back link returns you straight to your swap or add request.
• Items you pick are kept separately from your shopping cart, so a swap request and a new order can never mix up each other's products.
• Your picks survive a refresh, and clear once the request is submitted.