What's New

"Problem with order" is no longer limited to orders you still have with you.

• The three-dot menu on an order in the "Returned" tab now offers "Problem with order".
• It opens the same page as it does for active orders, with "Refund Submission" as the option — you pick the paid invoice, the refund method, and tell us why.
• "Missing item or parts" and "Damage or defective item" are not offered on a returned order, since the items are already back with us.

Once the day of your scheduled return arrives, the date and pickup location can no longer be changed and the return can no longer be cancelled — our driver is already on the way.

• Need to make a last-minute change? Contact customer support directly from your order page and we'll help you out.

Adding products to a swap or add request no longer sends you back to the homepage and through the shopping cart.

• "+ Add products" now opens a product picker for that order, with the same catalog, search and categories as adding products to an order.
• The back link returns you straight to your swap or add request.
• Items you pick are kept separately from your shopping cart, so a swap request and a new order can never mix up each other's products.
• Your picks survive a refresh, and clear once the request is submitted.

"Billing Cycle Changes" now lists just the products you moved, so it's easier to see what your swap or return actually costs.

• One row per product going back or coming in — no bookkeeping lines in between.
• The "New" tag appears only next to products you picked for this delivery.
• Items are shown separately rather than merged, so a partial return reads as what you sent back rather than as a single combined figure.
• Each cycle is dated from your last invoice, so "This Month" matches your billing history instead of your device's clock.

Order before noon and get your desk, chair, or monitor the same day — no waiting for a delivery window.

• Available in selected cities, shown at checkout when your address qualifies
• Track your delivery from the order page
• Same-day setup can be added at checkout

Every completed rental now earns points you can put toward your next order. Points appear in your account automatically — nothing to sign up for.

Checkout is shorter and shows the full cost up front, so there are no surprises on the final step.

• Rental period, delivery, and deposit are summarized before you pay
• Saved addresses autofill for returning customers
• Fixed a bug where the delivery date could reset after changing the rental period